Shipping Policy

Effective Date: 14/02/2025

1. Shipping & Delivery:
  •    Orders are processed within 1-2 business days and shipped via our partnered courier services.
  •    Delivery timelines vary based on location but generally take 3-7 business days.
  •    In case of unforeseen delays, customers will be notified via email or SMS.

2. Shipping Charges:
  •    Shipping charges are calculated at checkout based on order value and location.
  •    Free shipping may be available on orders above a specified amount, as mentioned on the website.

3. Order Tracking:
  •    Customers will receive a tracking ID once the order is dispatched.
  •    Real-time tracking updates will be available through our courier partner’s website.

4. 7-Day Replacement Policy:
  •    Customers can request a replacement within 7 days of receiving the product if there is a manufacturing defect, damage during transit, or the wrong item is received.
  •    To be eligible, customers must record a video while opening the parcel to serve as proof of any damage or discrepancy.
  •    The product must be returned in unused condition with all original packaging, accessories, and invoices.

5. Return Process:
  •    Contact our support team via email or phone with the order ID and recorded video proof.
  •    Upon approval, a return pickup will be arranged, or customers may be required to send the product back at their own cost (if applicable).
  •    The replacement will be processed after verification of the returned product.

6. Cancellation Policy:
  •    Orders can be canceled before they are dispatched for a full refund.
  •    Once shipped, cancellations are not possible. However, customers can opt for a replacement under the 7-day policy.

7. Liability Disclaimer:
  •    Dutta Optics is not responsible for delays due to courier issues, weather conditions, or incorrect addresses provided by customers.
  •    Any disputes will be handled as per local jurisdiction laws.